We help you create first-rate, high-calibre and engaging customer experiences by applying appropriate user-centred design methods along with a framework for successful delivery of services into live, operational environments and beyond, transforming customer experiences through innovative services.

For nearly two decades Camnomis have been working with Government and Commercial clients, offering our customers a tailored solution to their services need, encompassing all aspects of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement using the latest techniques and recognised methodologies enabling organisations to maximise operational efficiency.

Discover

The discovery phase is the most variable between projects. Complex programme will comprise significant user and competitor research activities, while small startup websites may skip all research activities other than some informal interviews and a survey. The discovery phase can be key to creating an informed user experience.

Define

The aim of the Definition phase is to draw insights from data collected during the Discovery phase. Capturing, organising and making inferences from the “what” can help clients begin to understand the “why”. Communicating the understanding back to end-users helps to confirm that any assumptions being made are valid.

Design

The Design phase of a project is collaborative and iterative. Building on the user feedback established in previous phases, the objective of the Design phase is to put ideas in front of users, get their feedback, refine them, and repeat. These ideas may be represented by paper prototypes, interactive wireframes, or semi-functioning prototypes.

Deliver

The delivery phase is where the abstract design is solution, content and digital assets are created, and an alpha version of the product is validated with stakeholders and end-users through user testing sessions. During the Beta phases of delivery focus shifts from creating and validating ideas to collaborating with developers to guide and champion the vision.

Taking this holistic approach to services we have engaged with clients in a range of industries from public sector organisations, including Local Authorities, Central Government & the Ministry of Defence.

Away from the public sector we have helped various national and multinational organisations in the Telecoms, Gaming and Utilities industries, latterly integral to the UK’s Critical National Infrastructure as well as cutting edge Financial Technologies organisations processing 40 billion transactions annually.

Our consultants enjoy what we do and we revel in doing it. We know there is not one right answer, only alternative viewpoints, which is why team built with differing knowledge and experience is so important for what we do.

We have extensive experience with user research, end to end design and project delivery. We are used to working in multidisciplinary agile teams.


Simon did a great job in supporting a major change project, putting the service management and support processes in place and building a solid infrastructure on which we could run. He provided excellent and professional support to senior and front-line staff and was well-regarded across the organisation.

Director of IS


Simon has managed deliverables for multiple projects and across complex interlinked work streams during his time working in the UK Delivery Centre. His communication skills are of a high standard and he is able to tailor his communication appropriately to the listening audience ensuring his message is effective and clear. He has been instrumental in process and system improvements in order to assist in reaching the demanding needs of our customers.

Test Manager


Simon has worked on several of my deliveries and as a contractor he recognises the importance of providing an excellent service. Simon communicates very well and integrates exceptionally well into the team he is working with. He has been instrumental in process and system improvements, whilst also balancing this with the day to day needs of the project, he has undertaken numerous deployments to Live systems playing a key role in the successful delivery of the programmes and projects he has been invoveld with.

Development Manager

Simon McCartney
Service Architect Consultant

Simon has over 20 years’ experience delivering successful service design and transition projects; with a proven ability to implement the entire service lifecycle though effective discovery, definition, design and delivery.

Using various methodologies including Agile and Waterfall, able to define, document and implement processes based on best practices and real world experience


Some of the clients we have worked with